Returns & Refund Policy

At Taxus Street Coffee, we want customers to have a great experience with our products and service. Because many of our products are food or beverage related, certain items may not be eligible for return or refund.

1. Coffee & Perishable Products

Due to the perishable nature of coffee and food-related products, most coffee, beverage, and consumable purchases are considered final sale and are not eligible for return.

However, if an order arrives:

• Damaged
• Incorrect
• Defective
• Or there is a significant issue with product quality

please contact us within 7 days of receiving your order so we can review the situation and work toward a resolution.

Depending on the circumstances, resolutions may include:

• Replacement products
• Store credit
• Refunds
• Other reasonable accommodations at our discretion

2. Merchandise & Non-Perishable Items

Unused merchandise or non-perishable items may be eligible for return or exchange on a case-by-case basis.

Items must generally be:

• Unused
• In original condition
• Returned within a reasonable timeframe

Customers may be responsible for return shipping costs unless the issue was caused by an error on our part.

3. Order Issues

If there is an issue with an online order, order-ahead purchase, or shipped item, customers should contact us as soon as possible with relevant details, including:

• Order name or number
• Description of the issue
• Photos, if applicable

We reserve the right to deny refund or replacement requests in cases involving misuse, abuse of the policy, or circumstances outside of our control.

4. Shipping Issues

Taxus Street Coffee is not responsible for delays, losses, or damages caused by shipping carriers, incorrect addresses provided at checkout, weather events, or other circumstances outside of our control.

However, we will do our best to assist customers in resolving shipping-related concerns whenever possible.

5. Third-Party Ordering Platforms

Orders placed through third-party platforms, including Square-hosted ordering systems, may also be subject to the policies and procedures of those providers.

6. Contact Us

For questions regarding returns, refunds, or order concerns, please contact:

Taxus Street Coffee
Chesapeake, Virginia
Email: taxusstreetcoffee@gmail.com
Phone: (757) 324-3564